Growth
Two-Way SMS
Text customers from the job record — not from a tech's personal phone.
Every organization gets a dedicated business number. Conversations live as threads on the ticket, so anyone who opens the job sees exactly what was said — and replies from the customer come right back into Hatua.
What you get
01
The conversation lives where the work lives
Open a ticket and the message thread is right there: customer texts on the left, your replies on the right, timestamps on everything. A new dispatcher can pick up mid-conversation without asking anyone what was promised.
- Chronological bubbles with sender and time on each message
- Compose and send without leaving the ticket
- History preserved for the life of the job
02
One number the whole team shares
Customers text your business number, not whichever tech answered last time. Replies route to the right ticket automatically, and the thread is visible to everyone with access to the job.
- Dedicated per-organization phone number
- Inbound messages matched to the customer's open work
- Techs keep their personal numbers personal
03
Know what landed
Every outbound message carries a delivery status, and failures are flagged in the thread so you know to call instead of waiting on a text that never arrived.
- Per-message delivery status from the carrier
- Failed sends marked clearly in the thread
- Standard 1600-character SMS limits handled for you
Keep exploring
Explore more features
See two-way sms in action
Set up your team in minutes and try it on your real jobs — free, no credit card required.