Now in Public Beta

Field ops that move as fast as your crew

Hatua is the all-in-one field service platform for managing projects, dispatching technicians, tracking site visits, and resolving tickets — from the truck to the tower.

Start Free — 14 Days See How It Works

Uptime SLA

Faster Dispatch

0min

Avg. Check-In

ROI in Year 1

Built for teams that keep the world connected

TelecomData CentersHVACSolar & EnergySecurity SystemsAV Install

The Problem

Spreadsheets weren't built for 47 open tickets, 12 technicians, and a client on the phone asking “when?”

Field service operations are dynamic, physical, and high-stakes. Generic tools leave gaps. Hatua fills every one of them with purpose-built workflows that understand how your crew actually works.

Instead of: Missed SLAs

Automated SLA countdown with push alerts at 30 min remaining

Instead of: No visibility on-site

GPS check-ins with timestamped photos, contact logs, and digital signatures

Instead of: Double-booked techs

Calendar scheduling with PostgreSQL exclusion constraints — physically impossible to double-book

Platform

Everything your field team needs.
Nothing it doesn't.

Project Management

Track deployments end-to-end with progress bars, milestones, team assignments, and client visibility. Template your most common project types.

Task Boards

Kanban boards with drag-and-drop, checklists, priority flags, time estimates, and custom fields. Every task linked to a project or ticket.

Ticket System

Full incident lifecycle — outages, requests, changes, maintenance. SLA tracking, priority escalation, affected systems, and resolution workflows.

Smart Scheduling

Weekly calendar grid with technician assignments. Database-level exclusion constraints make double-booking physically impossible.

Site Check-Ins

One-tap arrival logging with GPS, timestamped photos, contact names, digital signatures, and automatic duration tracking.

Inventory & Load-Out

Track stock levels, SKUs, locations, reorder points, and per-truck load-outs. QR scanning for instant lookups in the field.

Time Tracking

Start/stop timers or log hours manually per task. See estimated vs actual hours, progress bars, and per-technician breakdowns.

Photo Documentation

Client-side compression and direct-to-cloud upload. Attach photos to tasks, tickets, and check-ins with captions and timestamps.

Push Notifications

Real-time alerts for critical tickets, task assignments, SLA warnings, and @mentions. Per-device subscription with VAPID web push.

Offline-First PWA

Install as a native app. Offline mutations queue in IndexedDB and replay via background sync when connectivity returns.

PDF Reports

Generate branded project summaries and ticket reports on demand. Download and share with clients or management instantly.

Custom Fields

Define extra fields per entity type — text, numbers, dates, dropdowns, checkboxes, URLs. Your workflow, your data model.

How It Works

Deployed in minutes, not months

Set up your team

Add technicians, define roles, import clients and site addresses. Configure custom fields for your specific workflow.

Dispatch & track

Create projects and tickets, schedule technicians, and watch progress in real-time. Your crew checks in from the field with one tap.

Report & optimize

Generate PDF reports, analyze ticket resolution rates, track SLA compliance, and identify bottlenecks before they cost you.

Mobile-First

A native app experience, built for the field

Install Hatua on any phone — no app store required. Check in to sites, snap photos, update tickets, and track time even when you're deep inside a building with zero signal.

Progressive Web App — installs like native

Offline queue with automatic background sync

Push notifications for critical alerts

Touch-optimized UI with 44px tap targets

Camera integration for site documentation

9:41 AM

Dashboard

Good morning

3 Active Projects

Open

Critical

On-Site

Alerts

Install switches — Fl. 2

Cable pull — MDF

Site Check-In

Marcus · 2m ago

Pricing

Simple plans that scale with your crew

Start free. Upgrade when you need more power.

Field

$0/month

For small crews getting started with digital operations.

Up to 3 technicians
5 active projects
Tickets & task boards
Site check-ins with photos
Mobile PWA access
Community support

Get Started Free

Common questions

Hatua is a field service operations platform built for technical teams. It combines project management, ticket tracking, technician scheduling, site check-ins, inventory management, and reporting into a single mobile-first application.

Yes. Hatua is a Progressive Web App with full offline support. Any actions you take while offline — check-ins, ticket updates, time logs — are queued locally and automatically synced when your connection returns.

We use PostgreSQL exclusion constraints at the database level. This means it's mathematically impossible to assign a technician to overlapping time slots, even under concurrent requests. It's not just a UI warning — it's a hard database guarantee.

Absolutely. The custom fields system lets you add text, number, date, dropdown, checkbox, and URL fields to projects, tasks, tickets, and inventory items. Define them once in Settings and they appear everywhere.

The Field plan gives you up to 3 technicians, 5 active projects, unlimited tickets, task boards, site check-ins with photo upload, and mobile PWA access. It's a fully functional platform — not a crippled trial.

Most teams are fully operational within a day. Add your technicians, import your client list, and you're dispatching. No complex onboarding, no consultants required.

Hatua runs on Supabase with PostgreSQL and Row Level Security. All data is encrypted in transit and at rest. Auth uses industry-standard JWT with server-side validation. We never access your operational data.

Ready to move faster?

Join the teams replacing spreadsheets, group texts, and missed SLAs with a platform built for the way field service actually works.

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