Operations
Work Orders & Tickets
Every job, request, and outage tracked from intake to resolution.
Tickets in Hatua carry everything the field needs: priority, SLA countdowns, photos, checklists, time logs, message history, and custom fields shaped to your trade. Nothing lives in someone's inbox anymore.
What you get
01
One queue for everything that breaks or needs doing
Service calls, warranty work, internal tasks, customer requests from the portal or booking page — they all land in the same queue with a priority, an owner, and a clock. Your team works the list instead of reconstructing it from texts.
- Statuses and priorities visible at a glance with color-coded pills
- Requests from the customer portal and booking page create tickets automatically
- Link tickets to clients, projects, and scheduled visits
02
SLAs you can actually keep
Set response and resolution targets and Hatua counts down in plain sight. Critical tickets float to the top, and push notifications warn the assigned tech before a deadline slips — not after the client calls.
- Visible SLA countdowns on every ticket card
- Push alerts for critical tickets and approaching deadlines
- Resolution notes preserved for the next tech who visits the site
03
The whole story in one place
Timestamped photos with captions, time logged against the job, the SMS conversation with the customer, and any custom fields your operation needs — gas line pressure, panel model, rack location. When a tech opens the ticket, they know everything.
- Photo uploads with client-side compression — fast even on cell data
- Start/stop timers or manual time entries per ticket
- Custom fields: text, numbers, dates, dropdowns, checkboxes, URLs
Keep exploring
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See work orders & tickets in action
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