For HVAC contractors
HVAC
Run every service call, install, and maintenance plan from one place.
From a no-cool emergency at 4pm to a quarterly tune-up agreement, Hatua keeps the whole HVAC operation moving — dispatching the right tech, capturing equipment details on the service call, and billing the membership card on file automatically.
How Hatua helps HVAC
01
Triage no-heat and no-cool calls without dropping one
Service calls land in a single queue with priority and an SLA clock, so the 95° emergency floats to the top and the routine filter swap waits its turn. Drag it onto the nearest available tech and Hatua picks the next open slot — double-booking is blocked at the database, even when two dispatchers grab the same opening.
- Priority and SLA timers surface emergencies above routine work
- Live tech map and "track my tech" links cut the "where are you?" calls
- Service-call history per system so the next visit starts informed
02
Capture the equipment details that make the next visit faster
Every service call carries the fields HVAC actually needs — equipment make and model, refrigerant type (R-410A, R-22, R-32, R-454B), and system tonnage on the job — alongside timestamped photos of the nameplate and the install. When a tech opens a returning customer's call, the system specs are already there.
- Refrigerant type and tonnage captured as structured fields, not buried in notes
- Photos of nameplates and installs compressed on-device, fast on cell data
- Warranty and install jobs linked to the same customer record
03
Turn tune-ups into recurring revenue that bills itself
Define a quarterly or annual maintenance agreement once, attach it to the customer, and Hatua generates the invoice and charges the saved card every cycle. Replacement estimates go out the same day as the diagnosis — line items from your price book, optional deposit, one-tap approval.
- Seasonal maintenance plans auto-billed through Stripe
- Replacement estimates convert to invoices with the deposit already applied
- Declined cards leave a flagged open invoice instead of vanishing
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