For plumbing contractors
Plumbing
From a burst pipe at midnight to a scheduled water-heater swap.
Plumbing lives and dies on response time. Hatua gets the nearest tech to the emergency, keeps the drain, repair, and install history on every customer, and collects payment before the truck leaves the driveway.
How Hatua helps Plumbing
01
Win the emergency on response time
A burst-pipe call can't wait in a voicemail queue. Mark it an emergency and it jumps the board; drag it to the closest open tech and Hatua slots it in without bumping a confirmed appointment into a conflict. The customer gets a live tracking link so they stop calling the office.
- Emergency priority floats critical calls to the top
- Live tech map to send the nearest plumber
- "Track my tech" links with ETA reduce inbound calls
02
Every fixture and repair on the record
Service calls carry photos, time logs, and notes tied to the customer and the address — so the next leak under that same sink starts with the history of what was already done. Custom fields capture whatever your shop standardizes on, from valve types to water-heater model numbers.
- Photo and time tracking on every service call
- History linked to the property, not just the person
- Two-way SMS thread attached to the job for the back-and-forth
03
Quote, swap, and collect in one visit
Water-heater replacements and repipes become estimates straight from your price book, approved on the spot. Convert to an invoice and take payment by card or ACH before you pack up — the invoice flips to paid the moment the charge clears.
- Price-book line items for fixtures, parts, and labor
- Deposits collected at approval for bigger installs
- On-site card or ACH payment recorded automatically
The features that matter most
Built for Plumbing
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