For MSPs & IT services

IT & Managed Services

Tickets, deployments, and on-site work — with the field built in.

MSPs juggle help-desk tickets, project deployments, and on-site visits. Hatua brings the field side together: outage and incident tickets with SLAs, deployment projects, and techs dispatched to the rack with the site details in hand.

Start free View pricing

How Hatua helps IT & Managed Services

Outage, incident, change, and request tickets with SLA clocks
Deployment projects with affected systems and site bandwidth captured
On-site visits dispatched with no double-booking
Recurring managed-services agreements billed automatically
PSA/RMM integrations on the integration marketplace roadmap

01

Tickets with SLAs that surface what's burning

Outages and incidents carry priority and SLA countdowns, so the down server floats above the routine change request. Push notifications warn the assigned tech before a deadline slips, and affected-systems detail rides on the ticket so whoever picks it up has context.

  • Outage, incident, change, and request types with SLA timers
  • Affected-systems field captured on every ticket
  • Push alerts before SLA deadlines slip

02

Deployments and the techs who run them

A multi-site rollout is a deployment project, with site bandwidth and the equipment list on the record. Dispatch the on-site techs against real availability — no one double-booked across two sites — and track their time against the project for true cost.

  • Deployment projects with site detail and equipment lists
  • On-site dispatch with hard double-booking protection
  • Inventory for networking, compute, storage, and cabling

03

Recurring contracts and the tools you already run

Managed-services agreements bill on a monthly cadence automatically, charging the card on file. And the integration marketplace is expanding toward the PSA/RMM stack MSPs live in — Autotask, ConnectWise, NinjaOne, HaloPSA, Syncro, Atera — so the field work and your service desk converge.

  • Monthly managed-services agreements auto-billed through Stripe
  • PSA/RMM connectors on the marketplace roadmap
  • One field system for the work your PSA doesn't cover

The features that matter most

Built for IT & Managed Services

Keep exploring

Other trades on Hatua

Run your IT & Managed Services business on Hatua

Set up your team in minutes and try it on your real jobs — free, no credit card required.

Start free Explore features