For security & alarm installers
Security & Alarm Systems
Installs, service calls, and monitored systems — documented and trusted.
Security work demands documentation and trust at the door. Hatua tracks camera and access-control installs, keeps service history per site, and gives the homeowner a verified introduction before your tech ever knocks.
How Hatua helps Security & Alarm Systems
01
Plan and document the install
An access-control or camera install is a project with device placements, cabling runs, and panel locations — all captured with photos and notes on the record. The next service tech sees exactly where every device went and how it was wired.
- Installs tracked as projects with device-level detail
- Photos of placements and panels stored on the job
- Inventory for cameras, sensors, panels, and cabling
02
Earn trust at the front door
Security customers are right to be cautious about who they let in. Before each visit, the customer gets your technician's photo, name, and credentials — plus an optional one-time door code only your tech knows. It's the same verification utilities use, in one toggle.
- Technician profile with photo and certifications sent ahead
- Optional per-visit door code confirmed on arrival
- Re-sends automatically if you reassign the visit
03
Handle service and false alarms cleanly
Service calls and false-alarm visits land in the same queue with priority and history per site. The tech opens the call already knowing the system, and two-way SMS keeps the customer in the loop without anyone using a personal phone.
- Service calls and false-alarm visits prioritized and tracked
- Per-site history so recurring issues are visible
- Two-way SMS attached to the job
The features that matter most
Built for Security & Alarm Systems
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